Sparx Learning is using Artificial Intelligence tool providers as part of our support companies that help us deliver our service to you. The use of these tools have fully GDPR-compliant data-sharing contracts in place and have had extensive privacy and security evaluations, they are very safe. At present, we are using them for the activities described below.
Categorising teacher support tickets
We use AI tooling to provide a summary of help support tickets and categorise them for analysis e.g. related to log-in or a set-up query. This concerns teacher emails only, students cannot raise support tickets.
Data is shared through a secure, gated application programming interface or API.
Sparx Learning data is prohibited for use in the training of any 3rd party AI models.
During project testing, the outputs from the API were repeatedly evaluated to ensure that it gave accurate responses, checking for misleading or biased information.
It has significantly improved our customer support efficiency and prioritisation. No decisions are made solely on the output, ticket summaries and categorisations are always reviewed by the Sparx staff member dealing with the query.
In-context definitions in Sparx Reader
In Sparx Reader, students can select a word they do not understand to request its definition. We use AI tooling to interpret the sentence enabling us to deliver the specific definition of the word in context, enhancing the understanding of the reader. No student data is shared.