This article explains how to reset passwords for both students and staff members in Sparx Reader. Password resets can be triggered either by the users themselves or by another staff member.
Student password resets
To reduce password reset requests, consider enabling Single Sign-On (SSO) which allows students to log in using their school Microsoft or Google accounts. See Setting up single Sign-On (login with Google/Microsoft) for more information.
Student password resets have to be be approved by a teacher. This is to prevent students from 'hijacking' one anothers accounts when they know each others' dates of birth.
How students request a password reset
How students request a password reset
Students can trigger a password reset by clicking 'Forgotten login details?' on the login page
Then clicking on 'Student'
Then entering their first name, last name and date of birth
Then clicking on 'Submit'
The student will see a message advising that they'll need to wait for a teacher to approve their password reset request.
Teachers will see a notification when there are students awaiting a password reset.
Approving student password reset requests
Approving student password reset requests
When a student requests a password reset, a banner will also show in Student Manager advising that there are students with a pending password reset request, and those students' 'Login status' will show as 'Forgotten password'
To approve all pending password reset requests, click on 'Reset now' in the banner.
Staff password resets
Staff members can reset their own passwords
Staff members can reset their own passwords
Go to the teacher login page
Click 'Forgot login details?'
Click 'Teacher'
Entering your email address
Click 'Continue'
You'll receive a password reset email. Click on the link in the email to choose a new password.
Frequently asked questions
Can I print a list of usernames and password for students and hand them out manually?
Can I print a list of usernames and password for students and hand them out manually?
No. For security reasons, students' passwords are encrypted. This encryption prevents us from displaying passwords for printing.
A student says that their password reset needs to be approved. Why am I not being given the option to approve the reset?
A student says that their password reset needs to be approved. Why am I not being given the option to approve the reset?
Either another teacher has actioned the reset, or the student has remembered their password and logged in successfully.
You can check this viewing the student's 'Login status' in Student Manager.
